Contact Deltek Customer Care
Contact Information and Hours of Availability
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For telephone support on other Deltek products please use the Americas contact information.
Whenever possible your call will be routed directly to an analyst, who will assist you. However, in the event all analysts are on other calls, you may be routed to the Customer Care Operator. The Customer Care Operator will take your information and an analyst will return your call as soon as they are available.
Deltek support is only available in English and is available to only those customers on an active support and maintenance plan.
Problem EscalationIf you require alternative means for resolving your issue, please email us at AdvancedCustomerCare@deltek.com or see the chart below for information on how to contact a Deltek Customer Care Representative by phone in your area. |
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Emergency support is available seven days a week, 24 hours a day for emergencies with a production system. 24x7 support is limited to mission critical cases (see severity-level definitions) that affect production software, including a “system down” situation in which you are unable to use the product. Simply call the number above after hours and you will be directed to a representative that will take your information and route your call appropriately. Support is currently available for: |
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Deltek’s U.S. office, including customer support, is closed on the following Holidays:
Deltek’s U.K. office, including customer support, is closed on the following Holidays:
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Maconomy Support Services
Contact Information and Hours of Availability
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| Customer Care Connect |
Visit Deltek's Customer Care Connect Site to get 24x7 support access and find all the answers to your support questions.
| Learn more |
For your convenience, we have prepared printed materials that detail the new system. We recommend that you review these to familiarize you with its many capabilities:
- Download instructions for accessing and navigating Deltek Customer Care's new phone system.
- Deltek Customer Care PDF (502 KB)
- Customer Care Select PDF (501 KB)
