Unlock the Full Value of Your Deltek Solutions with World-Class Customer Support

Running a project-based business can be increasingly complex. Effective and reliable customer care can make all the difference in your ability to compete effectively and grow your business.

At Deltek we realize that our success is mutual. When you invest in our software we know you entrust a significant part of your success to us and we take that very seriously. We know you rely on Deltek's software solutions to consistently meet your business requirements. Our commitment to your organization is to ensure that we do more than just meet your needs, but rise above your expectations every step of the way. With Deltek Customer Care, you gain the skills and resources you need to optimize solution performance and enhance your core business processes – all so you can realize your strategic objectives.

Ensuring High Availability

You expect timely, high-quality support for your mission-critical software. When an issue arises, you need to ensure productivity is maintained and that your team has all of the tools they need to meet milestones on schedule. At Deltek, it is our privilege to ensure that issues are resolved quickly and efficiently with minimal disruption. Deltek's experienced support personnel, with more than 20 years of industry and client-side experience, utilize Deltek's advanced diagnostic tools and proven support procedures to identify and isolate issues so that your systems are consistently operating at high availability.

Beyond Traditional Support

Our Customer Care Support Team consists of over 150 extensively trained support analysts who understand your unique requirements and can assist you by:

• Providing answers to questions about product installation and technical support for all Deltek products
• Resolving application system messages
• Responding to your day-to-day operational needs

Two Levels of Customer Care

Deltek provides two levels of support depending on your organization's requirements including our standard support offering, Deltek Customer Care, for organizations requiring traditional support assistance and Deltek Customer Care Select for mid-sized to large, organizations with complex installations and infrastructures with more extensive needs.

Deltek Customer Care provides 24x7 access to online support resources, regular product updates and maintenance releases, 15 hours of telephone product support Monday through Friday, plus 24x7 emergency support for severity 1 cases. Customer Care Features

Deltek Customer Care Select provides additional support services including enhanced response times, increased access to Deltek product engineers, and a dedicated support account manager who will proactively manage your support services throughout your relationship with Deltek. Customer Care Select Features

New Investments to Optimize Your Deltek Support Experience

Your requirements and expectations are constantly changing as your business grows. We know we can't succeed without making regular investments in our support capabilities in order to stay ahead of your requirements. So, we continuously identify and implement new ways to improve our support offerings based on feedback we receive from our customers. All Customer Care support analysts are required to complete periodic training to ensure they are up to date on:

• the latest product capabilities
• current industry best practices for project-based businesses
• new regulatory and compliance requirements

Don't Take Our Word for It – Ask Our Customers

• Deltek received the ACE Award for achievement in Customer Excellence the past two years in a row
• Our customers rate their Customer Care support experience at an average of 9.2 out of 10
• We continue to maintain industry-leading customer retention rates. Year after year, more than 90% of our customers renew their support and maintenance agreements with Deltek.

Why Deltek Customer Care?

Deltek Customer Care provides you with the resources to be confident that you can rely on the mission-critical capabilities of our software solutions. Deltek Customer Care enables you to:

• Decrease your total cost of ownership
• Ensure your Deltek software is being utilized to its' fullest capabilities
• Stay current with any regulatory or compliance updates
• Diagnose and resolve any technical issues quickly and efficiently
• Access the right resources via the Web or telephone whenever you need help

With Deltek Customer Care you can be sure that your investment in our technology and services will grow with your company, even as your business needs
evolve and change.

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